CMS Communications employs automated systems, environmental controls, extensive testing and experienced personnel to ensure that all equipment refurbished by CMS is of the highest quality. For a more detailed explanation of our repair process click here.

Complete repair & refurbishment services are available for Avaya, Cisco, NEC, Nortel, Siemens/Rolm, & Toshiba telephones & circuit cards. Described below are repair services offered by CMS:

  • Repair Turnaround Time:
    Standard repair turnaround time is 15 business days from the day equipment is received by CMS at our facility in suburban St. Louis, however CMS has several repair programs in place that can cut turnaround time to as quick as 3 business days. Consult your sales representative for turnaround for specific orders.

  • Cosmetic Refurbishing:
    All instruments sent to CMS for repair are fully refurbished, utilizing either a state of the art painting process for either matte & gloss finishes or a customized buffing procedure. New line & handset cords as well as paper inserts, plastics & button kits are provided for all units.

  • Warranty:
    CMS warrants any repaired component against defects in material & workmanship for a period of 1 year. Components qualifying for this warranty will be repaired & refurbished free of charge & shipped freight prepaid. CMS utilizes bar code labels on all products shipped to track warranty equipment.

To purchase repair services through our online store, select the manufacturer and model of the product from the repair categories above or to the left or search for your products part number or description using our search tool. You can return to shopping our catalog of new and refurbished products at any time by clicking the open market products link at the bottom left of our web page.