CMS Product Return Policy

CMS Communications, Inc. hereafter referred to as "CMS", offers a 30-day return policy on most products sold. Manufacturer restrictions apply to certain merchandise. Customer may obtain additional details by contacting a sales representative at 800-755-9169 or using the RMA form at: www.cmsc.com/forms/warranty/

 

Products should be returned to:

CMS Communications, Inc.
Attention: RMA
722 Goddard Avenue
Chesterfield, MO 63005

Returned Products Must Be Complete

All products MUST BE returned complete, including all original boxes, packing materials, manuals, cables, power supplies, warranty cards, static bags, headsets and other accessories provided by the manufacturer or CMS. New Product must be un-opened and the manufacturer seal must not be broken. Product must be in fully resalable condition. Refurbished Product that does not contain a manufacturer seal must contain the original packaging, both inside and outside. Product without a seal will be opened and inspected by CMS’s RMA Department. Products not properly returned may be subject to a 25%-35% restocking charge.

Return Merchandise Authorization (RMA) Number

No returns of any type will be accepted by CMS unless accompanied by a valid RMA identification number issued by the CMS returns department.

Non-Defective Product Returns

Customer may return most non-defective Products directly to CMS within thirty (30) days of invoice date and receive, at Customer’s option, credit or exchange. Non- Defective returns may be subject to a 25%-35% restocking charge.

Defective Product Returns

Customer may return defective products directly to CMS within thirty (30) days of the invoice date and receive, at CMS’s option, credit, replacement, exchange, or repair. After thirty (30) days, the manufacturer warranty may apply on new equipment and the standard CMS warranty applies on refurbished equipment. For warranties please contact 800-755-9169 or complete the on-line Warranty Status form at: www.cmsc.com/forms/warranty/

Special Order

Products that are special ordered are non-returnable and should have return restrictions noted at the time of sale.

Refusal / Receipt

CMS reserves the right to refuse the return of incomplete products.

Responsibility for Shipping Costs

Customer is responsible for the cost of shipping returned items; CMS is responsible for the cost of shipping replacements.

Revised September 24, 2018